Shipping + Returns

Shipping

Our aim is to provide a fast, cost effective and safe delivery of your order. If you have any problems or concerns regarding the delivery of your order please notify us immediately and we’ll solve them as quickly and painlessly as possible!

If you wish to pay for special freight instructions, other than those listed as a Shipping option, please contact sales@justpercussion.com.au  with your requirements.

We ship to most Australian locations. Delivery to remote locations, large, bulky items might incur a higher than normal shipping fee. PO Boxes cannot be used for postage address.

We use a nominated freight company or post to ensure the fastest possible delivery time (approx. 3-5 working days). In the event of goods being temporarily out of stock, we will notify you immediately of any possible delay.

Shipping costs are dependant on the delivery location and size and weight of your order.

 


Returns

Returnable Items

A product may be returned subject to the following:

  • The product is faulty
  • The product is not the product ordered
  • The product does not perform to the Manufacturer’s specifications

Conditions of Return

  • Items must be returned within 7 days (freight allowing)
  • The original sales docket or tax invoice must accompany the return
  • Items must be returned in original packaging
  • Returns with opened packaging will only be accepted if;
    a. the goods are faulty
    b. any items that Just Percussion have dispatched are damaged in transit
  • Items must have no marks or scratches (and original packaging.)
  • Returned goods are to be exchanged for other items or a store credit will be issued for purchasing of other items.
  • If the goods are to be exchanged due to the customer has either; changed their mind or they have ordered the wrong item, freight charges will be applicable.
  • Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.

Please note that:

  • Items such as Sheet music, kazoo’s, mouth organs, recorders, Tin whistles and software may not be returned without consent from Just Percussion management.

Post your returned items to:

JUST PERCUSSION
Att: Returns
13 Creswell Street
Newstead, QLD, 4006